The ITU’s e-Environment Toolkit and Readiness Index (EERI), was prepared by Richard Labelle, in collaboration with Ralph Rodschat (Nortel), under the direction of Lilia Pérez-Chavolla and Marco Obiso, ICT Applications and Cybersecurity Division, and the overall direction of Mario Maniewicz, Chief, Policies and Strategies, Telecommunication Development Bureau (BDT).