This report offers practical advice on investigating international mobile roaming services and provides the context and information needed to do two things: first, to choose the approach to roaming; and second, to run the day-to-day investigation...

This report analyses the various actors in the provision of Internet connection and the role played by each one, as well as the bottlenecks that can lead to inefficiencies and associated costs in the sub-Saharan Africa. It also sets out concrete...

General and special taxes on telecommunication/ICT services are not the only direct or indirect interaction between the finance ministry and telecommunications/ICT operators. In addition, customs taxes on telecommunication equipment or devices have...

This report describes and analyses the various resources, strategies and tools that regulators need to improve the enforcement of national laws, rules and regulations governing consumer protection in a converging environment. The guidelines,...