In the 1990s, people around the world began adopting digital mobile communications as part of their daily lives. No one would have suspected that this small change in information technology (IT) would be the start of the concept of convergence, the topic of this paper. The cellular phone began to evolve into something more than the phone invented by Alexander Graham Bell, and this was largely influenced by short message service (SMS), which was neither a voice message service or non-real-time e-mail service, but a portable, mobile, mailbox.